Hi, I’m José Nürmberger Racowski. I help young professionals and companies achieve their full potential.

Mentor and Customer Strategy Professional

As a leader, my purpose is to transform teams, so we can generate growth and fulfillment together

My Experience & professional skills

Experience

2023 (current)
chief operating officer
QServus
2022
partner-director
sitka advisors
2019 - 2021
customer success and service delivery director
tigabytes
2017 - 2019
country manager, revenue and operations director
new content
2016 - 2017
business development director
touch inflight solutions
2012 - 2016
customer experience sr. manager
latam airlines
2011 - 2012
post merger integration leader
lan and tam airlines

Skills

LEADERSHIP
99%
LOYALTY
99%
CUSTOMER SUCCESS
99%
CUSTOMER EXPERIENCE
99%
DIGITAL MARKETING
99%
SAAS
99%
CONTENT STRATEGY
99%
SERVICE DESIGN
99%
PORTUGUESE
100%
ENGLISH
99%
SPANISH
99%
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Latest posts

how to set SMART goals

How to set SMART goals

SMART is an acronym that stands for Specific, Measurable, Attainable, Relevant, and Time-bound. Here’s how to establish SMART goals See also 8 reasons for taking

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